At Zenuma, we are committed to providing a smooth and reliable experience with every purchase. If you are not fully satisfied, you may request a return in accordance with the policy below.

Return Period

We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.

Please Note: Returns are not accepted on leather bits.

Eligibility for Returns

To qualify for a return:

• The item must be in the same condition as received
• Unused and in its original packaging
• Accompanied by proof of purchase (receipt or order confirmation)

Return Shipping

• Return shipping is the responsibility of the buyer
• A flat return fee of $14.99 will apply

How to Initiate a Return

To start a return:

1. Submit a request through the contact form
2. Include the following details:
   • Your order number
   • Reason for the return

If your return request is approved, you will receive instructions on how and where to send your item.

Important: Returns sent without prior approval will not be accepted.

Damages & Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

• Leather bits
• Any bit that has been used or placed in a horse’s mouth (due to hygiene and safety reasons)
• Custom or personalized products
• Clearance or final sale items
• Gift cards

If you are unsure whether your item qualifies, please contact us before submitting a return request.

Exchanges

The fastest way to receive a different item is to return the original (if eligible) and place a new order once your return is approved.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

However, this does not apply to certain items—such as leather bits—due to hygiene and health protection regulations.

Returned items must remain unused, in original condition, with packaging and proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

• If approved, refunds will be issued to your original payment method
• Processing time: within 10 business days
• Please allow additional time for your bank or card provider to process the refund

If more than 15 business days have passed since approval, please contact us via the contact form.

Contact Us

If you have any questions or concerns regarding this policy, please reach out through the contact form.

At Zenuma, your satisfaction is our priority, and we are always here to assist you.