At Zenuma, we are committed to delivering a seamless experience—from the moment you place your order to the moment it reaches you. Below is an overview of our shipping process, timelines, and important details.

Order Processing Time

All orders are carefully prepared to ensure quality and accuracy.

• Processing Time: 12–48 hours before shipment
• Orders placed on weekends or public holidays will be processed on the next business day

Shipping Methods & Carriers

We partner with trusted carriers to ensure reliable delivery.

Domestic Shipping (United States)

• Carriers: USPS (United States Postal Service), Amazon Logistics and UPS (United Parcel Service)

International Shipping

• Carrier: DHL for fast and secure global delivery

Shipping Costs

Domestic Shipping

• Standard Shipping: Free for all U.S. addresses, including P.O. Boxes, APO/FPO, Hawaii, Alaska, and Puerto Rico
• Expedited Shipping: Available at an additional cost (calculated at checkout)

International Shipping

• International customers are kindly requested to contact us before placing an order to confirm shipping availability and shipping costs.

Customs Duties & Taxes

For international orders:

• Duties, taxes, and import fees are the responsibility of the customer
• Zenuma does not control or estimate these charges, as they vary by country

Estimated Delivery Times

Domestic Shipping

• Standard Shipping: 3–7 business days after dispatch
• Expedited Shipping: 1–5 business days after dispatch

International Shipping

• Standard Shipping: Typically 12–28 business days
  

Important Information

Delivery timelines are estimates and may vary. Delays can occur due to circumstances beyond our control, including customs clearance, weather conditions, war, armed conflicts, geopolitical events, or carrier-related issues.

At Zenuma, every order is handled with care and precision to ensure it arrives safely and on time. If you have any questions regarding your shipment, our support team is always here to assist you.